Deskripsi Pekerjaan
Are you a tech-savvy problem solver with a knack for diagnosing and resolving complex issues? Accenture, a global leader in professional services, is looking for an Application Support Engineer to join our growing team in Santa Ana, Metro Manila. As an Application Support Engineer, you will be the first line of defense for our clients, ensuring their business applications run smoothly and efficiently. You will provide dynamic service, identifying and solving issues across multiple components of critical business systems, acting as a software detective to detect subtle clues and restore functionality swiftly.
Your day-to-day will involve monitoring applications, responding to incidents, performing root cause analysis, and implementing temporary or permanent fixes. You will work closely with development teams to enhance system resilience and with clients to ensure their satisfaction. We value continuous learning, so you will be encouraged to stay updated on emerging technologies and best practices in application support. Accenture supports your growth through mentorship, certifications, and exposure to diverse industries.
This role offers a unique opportunity to deep-dive into enterprise systems and impact business continuity. You will leverage your analytical skills and technical expertise to manage service requests, conduct system health checks, and contribute to knowledge bases. If you are ready to join a company that fosters collaboration, innovation, and career advancement, and you have a strong background in IT support, we want to hear from you. Take the next step in your career and become an integral part of Accenture's success story.
Tanggung Jawab
- Monitor and maintain the performance and availability of critical business applications.
- Respond to and resolve incidents and service requests within agreed service level agreements.
- Perform in-depth root cause analysis to identify underlying issues and prevent recurrence.
- Collaborate with development teams to deploy application fixes, patches, and enhancements.
- Document troubleshooting steps, known issues, and resolutions in the knowledge base.
- Conduct proactive system health checks and performance tuning to optimize application efficiency.
- Manage user access, permissions, and application configurations as required.
- Participate in an on-call rotation to provide 24/7 support for critical systems.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 2-3 years of experience in application support or a similar technical support role.
- Strong problem-solving and analytical skills with a detective-like mindset.
- Proficiency in SQL and experience with database management.
- Familiarity with ITIL framework and incident management processes.
- Excellent verbal and written communication skills.
- Ability to work under pressure, prioritize tasks, and manage multiple incidents simultaneously.
- Experience with monitoring tools (e.g., Nagios, Splunk) is a plus.
- Knowledge of programming languages such as Java, Python, or .NET is advantageous.