Deskripsi Pekerjaan
Are you a natural problem-solver with a passion for technology? Accenture is seeking a highly analytical and detail-oriented Application Support Engineer to join our dynamic team in Santa Ana, Metro Manila. In this role, you will act as a software detective, diving deep into critical business systems to identify, troubleshoot, and resolve complex technical issues.
You will play a pivotal role in maintaining the health and performance of high-impact applications. This position is perfect for someone who thrives in a fast-paced environment and enjoys bridging the gap between technical infrastructure and business operations. At Accenture, you will have the opportunity to work with cutting-edge tools, collaborate with global teams, and contribute to the seamless delivery of services that power our clients' success.
Tanggung Jawab
- Monitor and maintain critical business applications to ensure optimal performance and uptime.
- Act as a primary point of contact for complex technical incidents and perform deep-dive root cause analysis (RCA).
- Collaborate with development and infrastructure teams to deploy fixes, patches, and system upgrades.
- Proactively identify system bottlenecks and implement performance tuning strategies.
- Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
- Ensure adherence to Service Level Agreements (SLAs) through effective incident management.
- Participate in on-call rotations to support 24/7 system availability.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2+ years of experience in application support, system administration, or software engineering.
- Strong proficiency in SQL and experience working with relational databases (e.g., Oracle, SQL Server, PostgreSQL).
- Familiarity with cloud platforms (AWS, Azure, or GCP) and containerization tools like Docker or Kubernetes.
- Proven ability to troubleshoot complex issues in distributed application environments.
- Excellent analytical, problem-solving, and communication skills.
- Experience with log management and monitoring tools (e.g., Splunk, ELK Stack, New Relic).