Deskripsi Pekerjaan
Are you passionate about technology and solving complex IT challenges? Securitas is seeking a skilled Application Support Engineer to join our dynamic team in East Region. As a global leader in security services, we rely on robust IT systems to keep our operations running smoothly, and we need a dedicated professional to ensure our applications perform at their best.
In this role, you will serve as the first line of defense for technical issues, providing critical support to internal users and ensuring minimal downtime for business operations. You will collaborate closely with development teams to identify root causes of system failures and implement long-term solutions. If you have a strong background in IT support and a knack for communication, we want to hear from you.
Tanggung Jawab
- Provide high-quality technical support and troubleshooting for internal software applications and hardware systems.
- Monitor system performance and respond to incidents, tickets, and service requests in a timely manner.
- Collaborate with development teams to diagnose bugs, escalate issues, and facilitate the resolution of application defects.
- Maintain and update comprehensive technical documentation, including runbooks and standard operating procedures.
- Conduct user training sessions to ensure staff are proficient with new software updates and tools.
- Perform regular system checks and proactive maintenance to prevent potential service disruptions.
Kualifikasi
- Degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in an Application Support or IT Helpdesk role.
- Strong knowledge of Windows operating systems and office productivity software.
- Familiarity with database concepts (SQL) and scripting languages (e.g., Python or PowerShell) is a plus.
- Excellent problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.