Deskripsi Pekerjaan
We are seeking a skilled Application Support professional to join our team at Lewis Personnel Management. This mid-level role is ideal for someone with a strong background in supporting business applications and ensuring seamless IT operations. Based in Bonifacio Global City, Metro Manila, you will be part of a collaborative environment focused on excellence.
As an Application Support Specialist, you will handle incident resolution, system monitoring, and performance tuning. You will work closely with development and operations teams to identify root causes and implement permanent fixes. Your expertise will help maintain high availability and reliability of critical applications.
Key responsibilities include managing support tickets, conducting root cause analysis, creating documentation, and participating in on-call rotations. We value proactive problem-solving and a customer-centric approach.
If you have at least 3 years of experience in application support, strong SQL skills, and familiarity with ITIL, we want to hear from you. Join us and contribute to our success.
Tanggung Jawab
- Provide Tier 2 support for business-critical applications, ensuring timely resolution of incidents and service requests.
- Monitor application performance and availability, proactively identifying potential issues.
- Collaborate with development teams to troubleshoot and resolve application defects.
- Perform root cause analysis and implement corrective actions to prevent recurrence.
- Create and maintain support documentation, knowledge base articles, and runbooks.
- Assist with application deployments, upgrades, and configuration changes.
- Communicate effectively with end-users and stakeholders, managing expectations and providing status updates.
- Participate in a 24/7 on-call rotation for critical issue resolution.
Kualifikasi
- At least 3-5 years of experience in application support or a related IT role.
- Strong proficiency in SQL and database querying.
- Experience with incident management tools (e.g., ServiceNow, Jira, or similar).
- Understanding of ITIL framework and best practices.
- Familiarity with scripting languages (e.g., PowerShell, Python, or Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.