Deskripsi Pekerjaan
Join OTO Group as an Application Support Officer and become a vital link between our Application Center and branch offices. In this dynamic role, you'll be responsible for facilitating communication and ensuring data completeness for verification processes. Your expertise will directly contribute to our operational excellence and customer satisfaction.
As an Application Support Officer, you'll work in a fast-paced environment where attention to detail and strong communication skills are essential. You'll collaborate with various stakeholders to resolve application-related issues, maintain accurate records, and support the overall efficiency of our application processing workflow.
OTO Group offers a supportive work culture where your contributions are valued, and opportunities for professional growth are abundant. If you're a motivated individual with a passion for customer service and problem-solving, we invite you to apply and become part of our team dedicated to delivering exceptional service.
Tanggung Jawab
- Facilitate communication between Application Center and branch offices regarding data completeness for verification processes
- Review and validate application documents to ensure all required information is provided
- Respond to inquiries from branch offices regarding application status and requirements
- Coordinate with relevant departments to resolve application-related issues promptly
- Maintain accurate records of all communications and application-related activities
- Identify and implement improvements to application support processes
- Prepare regular reports on application processing metrics and performance
Kualifikasi
- Minimum Bachelor's degree in Administration, Business, or related field
- 1-2 years of experience in application support or administrative role
- Excellent communication skills in both written and verbal Bahasa Indonesia
- Strong attention to detail and accuracy in data handling
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Ability to work independently and as part of a team
- Problem-solving skills with a customer-focused approach