Deskripsi Pekerjaan
Join Dito Telecommunity Corporation as an Application Support Specialist and become a key player in maintaining our cutting-edge Business Support Systems (BSS) and Customer Relationship Management (CRM) platforms. This critical role demands technical excellence and customer-centric problem-solving as you ensure seamless operations of telecommunications applications. You'll diagnose complex system issues, implement robust solutions, and collaborate with cross-functional teams to deliver exceptional user experiences. Ideal candidates possess deep knowledge of ITIL frameworks and incident management protocols, enabling them to proactively address system vulnerabilities and maintain high service availability. This position offers unparalleled growth opportunities in a dynamic telecommunications environment where your technical expertise directly impacts customer satisfaction and business continuity.
Tanggung Jawab
- Provide Tier 2/Tier 3 application support for BSS and CRM systems including billing, provisioning, and customer management platforms
- Diagnose and resolve complex technical incidents with minimal service disruption
- Implement system patches, upgrades, and configuration changes following ITIL best practices
- Collaborate with development teams to troubleshoot application defects and implement solutions
- Document technical procedures, knowledge base articles, and incident reports
- Monitor system performance metrics and proactively address potential issues
- Train end-users on system functionality and troubleshooting procedures
- Participate in system audits and compliance initiatives
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in application support for BSS/CRM systems
- Proficiency in ITIL processes and incident management frameworks
- Strong knowledge of telecommunications domain (billing, CRM, provisioning)
- Experience with database management (SQL/Oracle) and scripting languages
- Excellent problem-solving and root cause analysis skills
- Strong communication skills with ability to translate technical concepts to non-technical stakeholders
- Certification in ITIL, IT Service Management, or related technical field preferred