Deskripsi Pekerjaan
Join IMT Tech as an Application Support Specialist (Client Account Manager) and become the pivotal link between our clients and technical teams. This dynamic role requires you to resolve complex system issues, maintain comprehensive client documentation, and orchestrate seamless system implementations. You'll serve as the primary point of contact for post-deployment support, ensuring clients maximize their technology investment while maintaining exceptional service standards.
In this position, you'll collaborate closely with cross-functional technical teams to diagnose application challenges, implement solutions, and drive continuous improvement in service delivery. Your expertise will directly impact client satisfaction and operational efficiency, making this ideal for detail-oriented professionals passionate about bridging technical solutions with business needs.
IMT Tech offers a collaborative environment where your problem-solving skills and client-centric approach will thrive. If you excel in high-pressure situations and enjoy transforming technical challenges into successful outcomes, this role is your opportunity to make a tangible impact.
Tanggung Jawab
- Diagnose and resolve application-related system issues with minimal client disruption
- Manage and update client documentation including system configurations and user guides
- Coordinate between technical teams and clients to ensure smooth system implementations
- Monitor system performance and proactively identify potential service improvements
- Document all support activities, resolutions, and client feedback for continuous enhancement
- Provide technical training and guidance to clients on system utilization
- Act as escalation point for unresolved technical issues requiring specialized expertise
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years in application support or client account management role
- Proficiency in troubleshooting enterprise applications and system diagnostics
- Experience with IT service management (ITSM) methodologies and ticketing systems
- Strong documentation skills with attention to technical accuracy
- Excellent communication abilities for both technical and non-technical stakeholders
- Ability to manage multiple client accounts simultaneously in a fast-paced environment