Deskripsi Pekerjaan
Join Yempo as an Application Support Specialist and become a vital part of our digital infrastructure team. This role offers the opportunity to provide end-to-end support for critical CRM platforms including NetSuite, Shopify, and HubSpot. You'll troubleshoot complex system issues, optimize user experiences, and ensure seamless integration between platforms to drive business efficiency. As a key technical resource, you'll collaborate with cross-functional teams to implement solutions that enhance data accuracy and operational workflows. The ideal candidate thrives in dynamic environments and possesses a passion for problem-solving in SaaS ecosystems. This position offers competitive compensation and growth opportunities within a forward-thinking organization.
Tanggung Jawab
- Provide Tier 2-3 technical support for NetSuite, Shopify, and HubSpot CRM systems
- Diagnose and resolve system bugs, data discrepancies, and integration issues
- Configure, customize, and maintain CRM workflows and automation
- Develop and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors during system upgrades, patches, and migrations
- Monitor system performance and proactively address potential risks
- Train end-users on CRM functionality and best practices
- Manage user access permissions and security protocols
Kualifikasi
- Minimum 3 years of hands-on experience with NetSuite, Shopify, and HubSpot
- Strong proficiency in SQL for data extraction and troubleshooting
- Experience with API integrations and third-party CRM extensions
- Excellent analytical and problem-solving skills with attention to detail
- Ability to prioritize tasks and manage multiple concurrent issues
- Strong written and verbal communication skills
- Relevant certification (e.g., NetSuite Administrator, HubSpot CMS) preferred
- Experience in fast-paced B2B SaaS environments preferred