Deskripsi Pekerjaan
Are you a technical professional with a passion for enterprise CRM solutions? PERSOL is seeking a skilled Applications Support Specialist (L2/3) to join our dynamic team in Orchard, Central Region. In this pivotal role, you will take ownership of the full Software Development Life Cycle (SDLC) for our critical business applications, ensuring seamless operations and high system availability.
As an L2/3 support engineer, you will act as the technical expert for complex CRM issues, bridging the gap between business stakeholders and development teams. Your responsibilities will include coordinating system enhancements, managing deployments, and performing in-depth troubleshooting to resolve critical incidents. We are looking for someone who thrives in a fast-paced environment and is dedicated to optimizing user experience and system performance.
Tanggung Jawab
- Manage the full Software Development Life Cycle (SDLC) for enterprise CRM applications, from planning through to successful deployment.
- Provide advanced Level 2 and 3 support for complex technical issues, performing root cause analysis and permanent resolutions.
- Coordinate system enhancements and feature rollouts to ensure minimal business disruption and maximum user adoption.
- Collaborate closely with developers, product managers, and business analysts to translate business requirements into technical solutions.
- Monitor system health and performance, proactively identifying potential issues before they impact end-users.
- Document technical procedures, maintain knowledge base articles, and conduct user training sessions to empower the internal team.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3-5 years of experience in CRM support, specifically at L2/3 levels, in a corporate environment.
- Strong understanding of the full SDLC, including requirements gathering, testing, and deployment strategies.
- Excellent problem-solving skills with the ability to troubleshoot complex system architectures and database errors.
- Familiarity with SQL and database management concepts is highly desirable.
- Strong communication skills, both written and verbal, to effectively interact with diverse teams and stakeholders.