Deskripsi Pekerjaan
Are you ready to drive client success and revenue growth in the fast-evolving world of cloud-based IT management? We are seeking a dedicated Apptio Subscription & Annuity Representative to join a leading team working with IBM Software’s cutting-edge technology. In this role, you will be the key point of contact for managing subscription and annuity contracts for Apptio, a premier Technology Business Management (TBM) platform.
Your central mission will be to oversee contract lifecycles, ensure high retention rates, and uncover expansion opportunities within existing accounts. By collaborating with sales, customer success, and finance teams, you will deliver seamless renewal experiences and build long-lasting client partnerships. This position offers the chance to work in a dynamic environment where your contributions directly impact business outcomes.
We are looking for a proactive professional with strong communication skills and a knack for relationship building. If you thrive on solving complex challenges, negotiating contracts, and driving value for both clients and the organization, this role is your next step forward.
Tanggung Jawab
- Manage the full lifecycle of subscription and annuity contracts for Apptio, ensuring timely renewals and accurate billing
- Build and maintain strong relationships with clients to understand their needs and drive long-term satisfaction
- Identify upsell and cross-sell opportunities within the existing customer base to maximize revenue growth
- Collaborate with sales, finance, and support teams to resolve issues and streamline contract processes
- Track and report on renewal metrics, pipeline status, and account health to leadership
- Negotiate contract terms and pricing with clients in alignment with company guidelines
- Maintain accurate records of contracts, amendments, and communications in CRM systems
- Stay updated on Apptio product developments and industry trends to effectively guide client conversations
Kualifikasi
- Bachelor’s degree in Business, Information Technology, Finance, or a related field
- 2+ years of experience in subscription management, contract administration, or customer success roles
- Familiarity with SaaS or software license models and annuity-based revenue structures
- Strong negotiation and problem-solving skills with a customer-centric mindset
- Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite
- Excellent verbal and written communication skills in English
- Ability to work independently, manage multiple priorities, and meet deadlines
- Experience with Apptio or IT Financial Management tools is a plus