Deskripsi Pekerjaan
Are you a skilled negotiator with a passion for financial problem-solving? BCA Finance, a leading name in the Indonesian automotive financing industry, is seeking a results-driven Area Recovery Consultant to join our professional recovery team in DKI Jakarta.
In this high-impact role, you will be responsible for managing complex accounts that have exceeded the 150-day payment delinquency threshold. Your primary objective will be to implement strategic recovery solutions, conduct professional negotiations, and maintain the company's asset health while ensuring the highest standards of customer service and compliance. We are looking for individuals who can maintain composure under pressure and possess the interpersonal skills necessary to bridge the gap between financial recovery and long-term customer relationship management.
Tanggung Jawab
- Execute effective collection strategies for consumer accounts with overdue payments exceeding 150 days.
- Conduct high-level negotiations with delinquent clients to reach mutually beneficial recovery agreements.
- Coordinate with internal departments and external field teams to streamline the recovery process.
- Maintain accurate and detailed documentation of all collection efforts and client interactions in the company database.
- Analyze portfolio trends to proactively identify at-risk accounts and implement preventive measures.
- Ensure all recovery activities strictly adhere to BCA Finance's internal policies and Indonesian financial regulations.
- Provide regular reporting to management regarding recovery performance and portfolio status.
Kualifikasi
- Bachelor's degree in Law, Management, Economics, or a related field from an accredited university.
- Proven experience in debt collection, recovery, or relationship management within the banking or finance sector.
- Strong interpersonal skills with a proven ability to negotiate and persuade effectively.
- Proficiency in utilizing Microsoft Office Suite and internal financial management systems.
- High level of integrity, professional ethics, and attention to detail.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Strong command of the Indonesian language (Bahasa Indonesia); proficiency in English is a plus.
- Willingness to travel within the assigned area in DKI Jakarta as required.