Deskripsi Pekerjaan
Become the face of Maken Living as an Assistant Customer Service specialist in our dynamic printing division. This pivotal role bridges client needs with operational excellence, ensuring seamless transaction experiences while driving customer satisfaction. You'll be instrumental in resolving inquiries, processing orders, and maintaining positive client relationships that fuel our growth. Join a collaborative environment where your communication skills directly impact our service reputation, with opportunities to develop expertise in printing industry solutions. Ideal for service-oriented individuals seeking to build a career in customer relationship management within a forward-thinking company.
Tanggung Jawab
- Manage customer inquiries via phone, email, and in-person channels
- Process printing orders with precision and attention to detail
- Resolve customer complaints and service issues promptly
- Coordinate with production teams to ensure timely order fulfillment
- Maintain accurate customer records and transaction documentation
- Provide product information and recommendations to clients
- Contribute to service process improvements and feedback collection
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in customer service or administrative support role
- Excellent verbal and written communication skills in Bahasa Indonesia
- Proficient in office software (Word, Excel, email systems)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced printing environment
- Basic knowledge of printing services or willingness to learn