Deskripsi Pekerjaan
Join Johnson & Johnson as an AskGS Experience Center Associate - Spanish Bilingual and become a vital part of our global healthcare mission. In this dynamic role, you'll serve as the first point of contact for Spanish-speaking customers, delivering exceptional support and information about our innovative health solutions. Located in the vibrant Bonifacio Global City, you'll work in a collaborative environment where your language skills directly impact patient experiences and brand loyalty. This position offers unique opportunities to develop cross-cultural communication expertise while contributing to Johnson & Johnson's commitment to improving health outcomes worldwide.
As an Experience Center Associate, you'll handle diverse inquiries across multiple channels, ensuring seamless service that aligns with Johnson & Johnson's high standards. The role provides comprehensive training on our product portfolio and healthcare protocols, empowering you to confidently address complex customer needs. We value continuous learning and offer pathways for professional growth within our organization. If you're passionate about bridging language gaps in healthcare and thrive in fast-paced, customer-focused settings, this position offers a rewarding career with a global leader.
Tanggung Jawab
- Handle inbound/outbound customer inquiries in Spanish and English across phone, email, and chat channels
- Provide accurate information about Johnson & Johnson products, services, and healthcare programs
- Document interactions in CRM systems while maintaining detailed case notes and follow-up records
- Collaborate with medical professionals and internal teams to resolve complex customer issues
- Adhere to strict confidentiality protocols and healthcare compliance standards
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in ongoing training to maintain product knowledge and service excellence
Kualifikasi
- Fluency in Spanish and English (written and verbal) with professional certification preferred
- Minimum 1 year customer service or call center experience in healthcare or consumer goods
- Strong problem-solving abilities with attention to detail and accuracy
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment while maintaining quality standards
- Empathy and cultural awareness when serving diverse customer demographics
- High school diploma; Associate's degree in healthcare, communications, or related field preferred