Deskripsi Pekerjaan
Join Eliz Precious Metals Sdn Bhd as a Client Support & Documentation Associate and become an integral part of our customer experience team. In this role, you will be the first point of contact for our valued clients, ensuring they have a seamless and positive experience throughout their journey with us. Your attention to detail will be crucial in maintaining accurate and up-to-date account information, which forms the foundation of our exceptional service delivery.
As a Client Support & Documentation Associate, you will play a vital role in building and maintaining strong relationships with our clients. Your expertise in handling customer inquiries, resolving issues, and maintaining accurate documentation will directly contribute to our company's reputation for excellence in the precious metals industry. This position offers an excellent opportunity to develop your skills in customer service, documentation management, and account administration within a dynamic and supportive work environment.
We are looking for a proactive individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and take pride in ensuring accuracy in every task, we encourage you to apply for this rewarding position at Eliz Precious Metals Sdn Bhd.
Tanggung Jawab
- Handle customer inquiries and provide timely resolutions to ensure a positive client experience
- Maintain accurate and up-to-date client account information in our database
- Process documentation requests and ensure all records are properly filed
- Collaborate with internal teams to resolve complex customer issues
- Assist with onboarding new clients and setting up their accounts
- Conduct regular follow-ups with clients to ensure satisfaction
- Prepare and maintain detailed documentation for client interactions
- Identify and report trends in customer feedback to improve service quality
Kualifikasi
- Minimum SPM or equivalent qualification with relevant experience
- Excellent communication and interpersonal skills in both English and Malay
- Strong attention to detail and organizational abilities
- Proficiency in using customer relationship management (CRM) software
- Ability to work independently and as part of a team
- Previous experience in customer service or documentation roles preferred
- Basic knowledge of precious metals industry is a plus
- Ability to handle sensitive client information with confidentiality