Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to advance your career with a premium dining brand? Samurai Yakiniku is seeking an energetic and detail-oriented Assistant Branch Supervisor to join our team in Kota Warisan. In this role, you will play a pivotal part in maintaining our high standards of service, ensuring operational efficiency, and delivering an authentic Japanese dining experience to our valued guests.
As an Assistant Branch Supervisor, you will support the Branch Manager in daily outlet operations, ranging from team leadership and inventory management to ensuring impeccable customer satisfaction. We are looking for someone who thrives in a fast-paced environment and possesses strong communication skills to lead our floor staff toward excellence. If you are committed to growth, quality, and hospitality, we invite you to grow your career with us.
Tanggung Jawab
- Assist the Branch Manager in overseeing daily restaurant operations to ensure smooth workflow and high productivity.
- Supervise and mentor front-of-house and back-of-house staff to maintain consistent service standards.
- Monitor inventory levels, manage stock ordering, and conduct regular audits to minimize waste.
- Handle customer inquiries, feedback, and complaints professionally to ensure a positive dining experience.
- Enforce strict hygiene, sanitation, and safety protocols in compliance with company and health regulations.
- Manage staff scheduling and assist with training programs for new employees.
- Prepare daily sales reports and perform basic administrative tasks related to outlet performance.
Kualifikasi
- Minimum 1-2 years of experience in the F&B industry, preferably in a supervisory or team lead capacity.
- Strong interpersonal skills with the ability to lead and motivate a diverse team.
- Excellent command of Malay and English; proficiency in additional languages is a plus.
- Ability to work flexible hours, including weekends, public holidays, and shifts.
- Possess a proactive, "hands-on" leadership style and problem-solving mindset.
- Knowledge of POS systems and basic Microsoft Office proficiency.
- Understanding of Japanese culinary culture or Yakiniku service styles is highly desirable.