Deskripsi Pekerjaan
Are you a natural leader with a passion for hospitality? EMBLUJU Inc is seeking a highly motivated and detail-oriented Shift Restaurant Supervisor to join our growing team in Makati City. In this role, you will be the heartbeat of our dining operations, ensuring that every shift runs smoothly, efficiently, and with the highest standards of customer satisfaction.
As a Shift Supervisor, you will act as the primary point of contact during your designated hours. You will be responsible for setting the tone for the service team, mentoring staff members, and ensuring our restaurant's high standards for food quality and safety are maintained. If you thrive in a fast-paced environment and take pride in fostering a positive team culture, we want to meet you.
At EMBLUJU Inc, we value hard work, innovation, and a commitment to excellence. We offer a supportive environment where your leadership skills can shine, and your contributions directly impact our daily success. Join us and help us create memorable experiences for our guests while developing your career in the restaurant industry.
Tanggung Jawab
- Oversee and manage daily floor operations during assigned shifts to ensure peak efficiency.
- Delegate tasks to service and kitchen staff, ensuring all operational checklists are completed.
- Monitor employee performance and provide constructive feedback to maintain service standards.
- Handle customer inquiries, feedback, and escalations with professionalism to ensure guest satisfaction.
- Conduct pre-shift meetings to communicate goals, specials, and operational updates to the team.
- Ensure compliance with all health, safety, and sanitation protocols throughout the shift.
- Manage opening and closing procedures, including cash handling and end-of-shift reporting.
- Foster a collaborative and high-energy work environment that motivates staff to deliver excellent service.
Kualifikasi
- At least 1-2 years of experience in a supervisory or leadership role within the food and beverage industry.
- Excellent communication and interpersonal skills, with the ability to lead diverse teams.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Knowledge of POS systems and basic restaurant administrative tasks.
- Flexibility to work varied shifts, including weekends and holidays.
- A deep commitment to providing outstanding customer service.
- High school diploma or equivalent; certification in Food Safety is a plus.