Deskripsi Pekerjaan
We are seeking a highly motivated and experienced Assistant Front Office Manager to join our prestigious hospitality team in Singapore. In this pivotal role, you will assist the Front Office Manager in overseeing all front office operations, ensuring an exceptional guest experience from check-in to check-out. You will lead and inspire the front desk team, handle guest inquiries and complaints with professionalism, and maintain the highest standards of service excellence. This is an exciting opportunity to contribute to a dynamic hotel environment and develop your leadership skills within the hospitality industry.
Tanggung Jawab
- Assist the Front Office Manager in planning, organizing, and directing all front office activities, including front desk, reservations, concierge, and bell services.
- Supervise, train, and mentor front office staff to deliver outstanding customer service and uphold brand standards.
- Manage daily operations, including room assignments, check-in/out processes, and cashiering procedures.
- Handle guest feedback, complaints, and special requests promptly and professionally to ensure guest satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and room readiness.
- Monitor occupancy, revenue, and room inventory, and assist in implementing strategies to maximize revenue and yield.
- Prepare and analyze reports on front office performance, occupancy trends, and guest satisfaction metrics.
- Ensure compliance with health, safety, and hotel policies and procedures at all times.
Kualifikasi
- Minimum 2-3 years of experience in front office operations within a reputable hotel or resort, with at least 1 year in a supervisory role.
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Excellent communication and interpersonal skills with a guest-centric mindset.
- Proficiency in hotel property management systems (PMS) (e.g., Opera) and Microsoft Office suite.
- Strong problem-solving abilities and the capacity to work under pressure in a fast-paced environment.
- Knowledge of front office accounting and revenue management principles.
- Flexibility to work shifts, including weekends and public holidays.
- Fluency in English and preferably an additional language to cater to international guests.