Deskripsi Pekerjaan
Are you a passionate and dynamic hospitality professional ready to take the next step in your career? Santika Indonesia Hotels & Resorts, a leading name in the Indonesian hospitality industry, is seeking an exceptional Assistant Front Office Manager to join our team in Cinere, Jawa Barat. This is an exciting opportunity for a motivated individual with a strong commitment to guest satisfaction and operational excellence within a vibrant hotel setting.
At Santika Indonesia, we pride ourselves on delivering authentic Indonesian hospitality with world-class service. As an Assistant Front Office Manager, you will play a crucial role in shaping our guests' first and last impressions, ensuring every stay is memorable. You will be instrumental in leading, motivating, and developing our dedicated front office team, fostering a positive and efficient work environment that upholds our high standards of service.
This role offers a unique chance to hone your leadership abilities, manage daily operations, and contribute directly to the overall success and reputation of our hotel in Cinere. You will be the go-to person for both guests and team members, resolving issues with grace and efficiency, and continuously seeking ways to enhance the guest experience.
We are looking for someone with excellent leadership and communication skills, a genuine passion for people and service, and a disciplined approach to their work. If you thrive in a fast-paced environment, possess an eagle eye for detail, and are eager to contribute to a renowned hotel brand, we invite you to apply. Join us and become a part of a team that values growth, teamwork, and creating unforgettable experiences for our guests, while advancing your career in hospitality management.
Tanggung Jawab
- Assist the Front Office Manager in overseeing all aspects of daily front office operations, including check-in/check-out procedures, concierge services, and guest relations.
- Supervise, train, and mentor the front office team, ensuring high performance, adherence to service standards, and a positive work environment.
- Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring satisfactory resolutions and maintaining high guest satisfaction scores.
- Monitor front office expenses and manage inventory of supplies to ensure efficient operation within budgetary guidelines.
- Collaborate with other hotel departments to ensure seamless communication and coordination for optimal guest experience.
- Prepare daily reports, maintain accurate guest records, and ensure proper handling of cash and credit transactions.
- Implement and enforce hotel policies and procedures to ensure safety, security, and quality service.
- Act as a duty manager in the absence of the Front Office Manager, overseeing overall hotel operations during assigned shifts.
Kualifikasi
- Minimum of 1 year of proven experience in a similar Assistant Front Office Manager or supervisory role within a hotel environment.
- Exceptional leadership abilities with a track record of motivating and developing a team.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Demonstrated passion for delivering outstanding customer service and guest satisfaction.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- A diploma or degree in Hospitality Management or a related field is preferred.
- High level of discipline, professionalism, and attention to detail.