Deskripsi Pekerjaan
Are you a dynamic professional looking to elevate your career in the hospitality sector? Iplanner Global is currently seeking a highly motivated and detail-oriented Assistant Manager to join our team in Rawang, Selangor. In this role, you will play a pivotal part in streamlining daily operations, enhancing guest satisfaction, and supporting the senior management team in achieving organizational excellence.
We are looking for a proactive leader who thrives in a fast-paced environment and possesses a passion for delivering exceptional service. If you have a knack for problem-solving, team coordination, and maintaining high operational standards, we want to hear from you. This is an excellent opportunity to grow your management portfolio within a global-minded organization that values initiative and professional development.
Tanggung Jawab
- Assist the Management team in overseeing daily operations to ensure efficiency and high standards of service.
- Supervise, mentor, and motivate floor staff to maintain a cohesive and high-performing team.
- Handle guest inquiries, feedback, and complaints professionally to ensure maximum customer satisfaction.
- Monitor inventory levels and coordinate with suppliers to ensure seamless service delivery.
- Maintain accurate records of daily performance, shift reports, and financial transactions.
- Ensure compliance with all health, safety, and hygiene regulations within the facility.
- Assist in the implementation of marketing initiatives and promotional activities to drive traffic and growth.
Kualifikasi
- Minimum of 2-3 years of experience in a supervisory or assistant management role within the hospitality or service industry.
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Strong leadership qualities with the ability to manage diverse teams effectively.
- Excellent verbal and written communication skills in English and Bahasa Melayu.
- Proficiency in Microsoft Office Suite and basic point-of-sale (POS) systems.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Willingness to work flexible hours, including weekends and public holidays as required.