Deskripsi Pekerjaan
Join Srivijaya as an Assistant Manager and become a key player in Malaysia's dynamic hospitality landscape. This full-time position offers an exciting opportunity to drive operational excellence while developing leadership skills in a fast-paced environment. You'll contribute to creating memorable guest experiences, optimize daily workflows, and support strategic initiatives that elevate our brand's reputation in Kuala Lumpur's competitive tourism sector. We're seeking a proactive professional passionate about service excellence and team development. With competitive compensation and growth opportunities, this role is ideal for hospitality enthusiasts ready to advance their career.
Tanggung Jawab
- Oversee daily operations including staff scheduling, inventory management, and quality control
- Train and mentor front-line staff to ensure exceptional customer service standards
- Monitor financial performance through sales tracking and cost optimization initiatives
- Handle guest inquiries, resolve complaints, and implement service recovery protocols
- Collaborate with management on marketing campaigns and promotional activities
- Ensure compliance with health, safety, and hygiene regulations
- Prepare operational reports and performance metrics for management review
Kualifikasi
- Bachelor's degree in Hospitality, Tourism, Business Administration, or related field
- Minimum 2 years of supervisory experience in hospitality or tourism industry
- Strong leadership and team management capabilities
- Proficiency in reservation systems, POS software, and inventory management tools
- Excellent communication and conflict resolution skills
- Knowledge of local tourism attractions and market trends
- Ability to work flexible hours including weekends and holidays
- Basic understanding of financial reporting and cost control