Deskripsi Pekerjaan
Join Hartalega as Assistant Manager - Enterprise Application Support and become a key player in our digital transformation journey. This critical role demands expertise in delivering Level 1 and Level 2 technical resolutions for our core enterprise applications including Microsoft Dynamics ERP, CRM, and SCM systems. You will be instrumental in maintaining operational continuity by troubleshooting complex technical issues, optimizing system performance, and ensuring seamless integration across business units.
As a technical leader, you will collaborate with cross-functional teams to implement application enhancements, document knowledge base articles, and provide user training. Your proactive approach to system monitoring and problem-solving will directly impact our global manufacturing operations. Hartalega offers a dynamic environment where your skills in enterprise application management will drive innovation and efficiency.
This position requires a strategic thinker who can balance technical expertise with business acumen. You'll have opportunities to lead critical projects and mentor junior team members while contributing to our mission of becoming a world-class manufacturing enterprise through technology excellence.
Tanggung Jawab
- Provide Level 1 and Level 2 technical support for Microsoft Dynamics ERP, CRM, and SCM systems
- Troubleshoot and resolve complex application issues with minimal system downtime
- Coordinate with vendors and internal teams for system upgrades and patches
- Develop and maintain comprehensive documentation for application processes
- Conduct user training sessions and create technical knowledge base articles
- Monitor system performance and proactively address potential bottlenecks
- Lead cross-functional projects for application optimization and implementation
- Ensure compliance with security protocols and data governance standards
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 4 years of experience in enterprise application support with Microsoft Dynamics
- Strong expertise in ERP, CRM, and SCM system administration
- Certification in Microsoft Dynamics (e.g., MB-900, MB-310) preferred
- Proven experience leading technical projects and mentoring teams
- Excellent analytical and problem-solving abilities
- Strong communication skills with ability to translate technical concepts
- Experience with SQL and PowerShell scripting