Deskripsi Pekerjaan
Join Kintetsu World Express as an Assistant Manager in Freight Customer Services (Air Export) and drive excellence in global logistics operations. This pivotal role combines strategic oversight with hands-on leadership to optimize air export workflows, enhance team performance, and deliver exceptional client experiences. You'll spearhead initiatives to streamline processes, control operational costs, and maintain rigorous KPI standards while fostering a customer-centric culture. If you're passionate about logistics innovation and team development, this position offers the perfect platform to advance your career in Penang's dynamic logistics hub.
Tanggung Jawab
- Oversee daily air export operations to ensure timely and accurate freight processing
- Lead, mentor, and develop customer service teams to achieve performance targets
- Monitor and optimize KPIs including shipment accuracy, delivery times, and cost efficiency
- Implement cost control measures without compromising service quality standards
- Act as primary escalation point for complex customer inquiries and issue resolution
- Collaborate with global partners to coordinate seamless cross-border logistics
- Drive continuous improvement initiatives in operational workflows
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, or Business Administration
- Minimum 3-5 years' experience in freight forwarding with air export specialization
- Proven team leadership and personnel management experience
- Strong analytical skills for KPI tracking and operational optimization
- Proficiency in logistics software (e.g., TMS, WMS) and MS Office suite
- Excellent communication and negotiation skills
- Certification in logistics management (e.g., CSCP, CLTD) preferred