Deskripsi Pekerjaan
Join Fairmont Singapore & Swissôtel The Stamford and experience unparalleled career growth in a world-class hospitality environment. As a beacon of luxury in City Hall, we pride ourselves on delivering exceptional guest experiences through our dedicated team. We shine when YOU shine – discover immersive professional development, mentorship from industry leaders, and opportunities to shape the future of premium hospitality. Our vibrant culture celebrates innovation and excellence, offering a dynamic platform to refine your leadership skills while contributing to Singapore's most prestigious hotel destinations.
This role is perfect for passionate hospitality professionals ready to elevate their career in a global brand environment. You'll gain hands-on experience in luxury operations, team development, and guest satisfaction strategies that set industry standards. Whether you're advancing your career or seeking your first management role, our commitment to your growth ensures you'll thrive.
Tanggung Jawab
- Oversee daily front office operations including check-in/check-out, VIP guest handling, and room management
- Lead and mentor front desk agents to maintain exceptional service standards and efficiency
- Resolve guest inquiries and complaints promptly while maintaining positive relationships
- Coordinate with housekeeping, concierge, and F&B departments for seamless guest experiences
- Monitor room availability, manage reservations, and optimize occupancy rates
- Implement and maintain brand service standards and operational procedures
- Prepare daily reports and analyze performance metrics for continuous improvement
Kualifikasi
- Diploma or Bachelor's degree in Hospitality/Hotel Management or equivalent field
- Minimum 2-3 years front office experience in luxury hotel environment
- Strong leadership skills with proven team management abilities
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Ability to work flexible hours including weekends, evenings, and holidays
- Customer-centric mindset with attention to detail and service excellence
- Valid work authorization for Singapore