Deskripsi Pekerjaan
Join our dynamic team at Exitra Sdn Bhd as an Assistant Manager, IT Shared Services, where you'll play a pivotal role in ensuring the smooth operation of our IT infrastructure across the organization. This exciting opportunity allows you to contribute to our mission of delivering efficient and reliable technology solutions that drive business success.
In this position, you will work closely with the Head of IT Shared Services to oversee centralized IT operations, manage Microsoft 365 environments, and provide exceptional end-user support. You'll be responsible for implementing best practices in IT service management, ensuring system reliability, and continuously improving our IT infrastructure to meet evolving business needs.
We're looking for a proactive and technically skilled professional who can thrive in a fast-paced environment. If you have a passion for technology and a commitment to excellence, this role offers an excellent opportunity to grow your career while making a significant impact on our organization's digital transformation journey.
Tanggung Jawab
- Assist in overseeing centralized IT operations across the organization
- Manage and maintain Microsoft 365 environments including Exchange Online, SharePoint, and Teams
- Coordinate end-user support services to ensure timely resolution of technical issues
- Implement and monitor IT security policies and procedures
- Collaborate with vendors and service providers for IT hardware and software procurement
- Participate in IT infrastructure planning and implementation projects
- Monitor system performance and implement improvements as needed
- Prepare regular reports on IT operations and service metrics
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3-5 years of experience in IT operations, with focus on Microsoft 365 environments
- Strong knowledge of IT infrastructure, networking, and security best practices
- Experience in IT service management and end-user support
- Excellent problem-solving skills and ability to work under pressure
- Certifications such as Microsoft 365 Certified: Modern Administrator Associate or ITIL Foundation preferred
- Strong communication and interpersonal skills
- Ability to manage multiple projects and prioritize effectively