Deskripsi Pekerjaan
Join PT. Infomedia Nusantara (Telkom Group) as an Assistant Manager / Operational Coordinator in our Contact Center Banking division. This pivotal role combines leadership excellence with operational expertise in a dynamic banking environment. You'll drive customer satisfaction initiatives, optimize team performance, and ensure seamless service delivery across banking operations. Enjoy competitive compensation, comprehensive benefits, and accelerated career growth within Indonesia's premier telecommunications group. Ideal for ambitious professionals seeking to make an impact in financial services management.
Tanggung Jawab
- Supervise daily contact center operations and team performance
- Implement quality assurance protocols for banking customer interactions
- Coordinate cross-functional projects to enhance service efficiency
- Analyze operational metrics and implement improvement strategies
- Lead training programs for customer service representatives
- Manage escalated customer issues in banking transactions
- Develop and maintain operational procedures and KPIs
- Collaborate with banking partners on service enhancements
Kualifikasi
- Bachelor's degree in Business, Management, or related field
- Minimum 2 years experience in contact center operations
- Proven leadership and team management skills
- Strong understanding of banking service standards
- Proficiency in CRM and contact center software
- Excellent problem-solving and decision-making abilities
- Fluent in Bahasa Indonesia and English
- Ability to work under pressure and meet targets