Deskripsi Pekerjaan
Join Hong Leong Bank as an Assistant Manager in Personal Financial Services and drive our channel management strategy forward. This pivotal role bridges customer needs with financial solutions, ensuring seamless service delivery across our network. You'll lead cross-functional initiatives to optimize sales performance while maintaining compliance with banking regulations. Your expertise will shape the customer journey, from onboarding to portfolio management, directly contributing to our market leadership position.
As a channel management leader, you'll analyze market trends to identify growth opportunities and implement targeted sales strategies. The position demands proactive problem-solving to enhance operational efficiency while fostering a customer-centric culture. You'll collaborate with product teams to tailor solutions and work closely with frontline staff to develop their technical and sales capabilities. This role offers accelerated career progression in Malaysia's dynamic banking sector.
Tanggung Jawab
- Oversee daily channel operations and service quality standards
- Develop and execute sales strategies to achieve business targets
- Coach and mentor staff on product knowledge and compliance protocols
- Analyze performance metrics to identify improvement opportunities
- Coordinate with product teams to enhance service offerings
- Ensure adherence to regulatory requirements and internal policies
- Lead customer feedback initiatives to enhance service delivery
Kualifikasi
- Bachelor's degree in Finance, Business, or related field
- 3+ years in banking/sales with 1+ years in supervisory role
- Strong understanding of retail banking products and regulations
- Proven track record in sales target achievement
- Excellent leadership and team development skills
- Advanced proficiency in banking systems and CRM tools
- Strong analytical and problem-solving abilities