Deskripsi Pekerjaan
Join Income Insurance Limited as an Assistant Manager, Quality Assurance and lead transformative initiatives in digitizing sales processes while driving operational excellence. In this pivotal role, you'll spearhead quality control frameworks, implement data-driven efficiency improvements, and foster transparent workflows across cross-functional teams. Our innovative environment offers the opportunity to leverage cutting-edge technologies to revolutionize traditional QA methodologies, ensuring compliance with industry standards while enhancing customer satisfaction. You'll collaborate with senior leadership to develop strategic quality benchmarks and mentor a dynamic team of QA professionals. If you're passionate about re-engineering processes and delivering measurable impact in a forward-thinking organization, this is your chance to shape the future of quality assurance in Singapore's insurance sector.
Tanggung Jawab
- Design and implement digital transformation initiatives for sales process optimization
- Lead cross-functional quality assurance teams to enhance operational transparency
- Develop and maintain comprehensive quality control protocols and documentation
- Analyze performance metrics to identify improvement opportunities and implement corrective actions
- Coordinate internal audits and regulatory compliance activities
- Mentor junior QA professionals to build technical expertise and leadership capabilities
- Collaborate with IT department to integrate QA tools with existing systems
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- 3+ years of experience in quality assurance with team leadership exposure
- Proficiency in quality management systems (ISO 9001, Six Sigma)
- Strong data analysis and process optimization skills
- Experience with digital transformation projects in sales or operations
- Certified Quality Manager (CQM) or equivalent preferred
- Excellent problem-solving and stakeholder communication abilities