Deskripsi Pekerjaan
Step into the heart of luxury hospitality as an Assistant Manager at The Grand Lobby, an iconic venue where history meets elegance. This prestigious role offers the opportunity to curate unforgettable experiences in a setting reminiscent of extravagant bygone eras. You will lead a dynamic team to deliver world-class service during renowned events like the Raffles Afternoon Tea while maintaining the impeccable standards synonymous with Accor. The position demands a blend of operational excellence, creative flair, and exceptional guest engagement in a fast-paced environment. Join us in preserving the legacy of this landmark venue while crafting contemporary moments of sophistication for discerning clientele.
Tanggung Jawab
- Oversee daily operations of The Grand Lobby, ensuring seamless service delivery during high-profile events
- Lead and mentor a diverse team of hospitality professionals to achieve performance excellence
- Curate and execute exceptional guest experiences, including signature afternoon tea services
- Implement quality control measures to maintain Accor's luxury service standards
- Manage inventory, budget controls, and supplier relationships for operational efficiency
- Collaborate with cross-functional departments to create cohesive event experiences
- Resolve guest inquiries and concerns with professionalism and discretion
Kualifikasi
- Degree/Diploma in Hospitality Management or equivalent professional certification
- Minimum 3 years of supervisory experience in luxury hospitality or F&B operations
- Proven expertise in event management and high-volume service environments
- Strong leadership skills with ability to inspire and develop team members
- Exceptional communication and problem-solving abilities in guest-facing roles
- Proficiency in hospitality management software and inventory systems
- Knowledge of Singapore's tourism landscape and luxury market trends