Deskripsi Pekerjaan
Atain is looking for a strategic and detail-oriented Assistant Manager WFM to oversee our critical staffing, scheduling, and rostering processes. In this key leadership role, you will be responsible for ensuring that our Operations staff is efficiently aligned with business demands, driving productivity and operational excellence.
You will act as a pivotal link between workforce planning and execution, utilizing data-driven insights to forecast staffing needs and optimize shift patterns. We are seeking a professional who can manage complex rostering challenges while maintaining high service standards. Join Atain and help shape the future of our workforce management strategies in a dynamic environment.
Tanggung Jawab
- Oversee and manage the end-to-end workforce planning and forecasting processes.
- Develop and implement effective scheduling strategies to optimize staff allocation and minimize idle time.
- Analyze operational data and attendance trends to identify areas for improvement.
- Collaborate with department heads to align staffing levels with business objectives and peak periods.
- Ensure compliance with labor laws, company policies, and collective bargaining agreements.
- Handle rostering adjustments and manage staffing shortages or surpluses effectively.
- Train and mentor junior staff on WFM tools and scheduling best practices.
Kualifikasi
- Bachelor's degree in Business Management, Human Resources, or a related field.
- Minimum of 3-5 years of experience in Workforce Management, Scheduling, or Call Center operations.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Proficiency in using WFM software (e.g., Calabrio, Verint, or similar tools).
- Excellent leadership and communication skills with a focus on team management.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Familiarity with Philippine labor regulations and workforce standards.