Deskripsi Pekerjaan
NTT DATA Payment Services is seeking a proactive and tech-savvy Assistant, Onsite Support to join our expanding team in Baguio City. In this project-based role, you will be the frontline representative for our cashless payment infrastructure. Your primary mission is to ensure 100% terminal availability, providing essential technical guidance, orientation, and on-the-ground support to our merchants.
As part of a global leader in payment solutions, you will gain hands-on experience in fintech hardware maintenance and merchant relations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about delivering excellent technical service to enhance user experience.
Tanggung Jawab
- Perform regular onsite visits to merchant locations to ensure terminal functionality and connectivity.
- Provide technical troubleshooting and diagnostic support for cashless payment terminals.
- Conduct onboarding orientations for new merchants regarding terminal operation and basic troubleshooting.
- Maintain detailed logs of all site visits, technical issues encountered, and resolutions provided.
- Coordinate with the central technical team to escalate complex hardware or software failures.
- Ensure all terminals meet the required uptime benchmarks for seamless payment processing.
- Proactively identify potential hardware risks and perform preventive maintenance.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- At least 1 year of experience in technical support, field service, or IT maintenance roles.
- Strong problem-solving skills with the ability to troubleshoot hardware/software issues under pressure.
- Excellent communication and interpersonal skills for merchant-facing interactions.
- Ability to work independently while traveling to various merchant sites within Baguio City.
- Proficiency in basic network configuration and mobile device operation.
- High level of integrity, punctuality, and professional appearance.