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Information & Communication Technology 🏢 Contract ⭐️ Terverifikasi

Assistant, Onsite Support (Project Based)

NTT DATA Payment Services
Baguio City, Benguet
Estimasi Gaji
PHP 20.000 – PHP 25.000
Terbaru
Live Update
28 Juni 2026
Batas Akhir
28 Jun 2027

Deskripsi Pekerjaan

NTT DATA Payment Services is seeking a proactive and tech-savvy Assistant, Onsite Support to join our expanding team in Baguio City. In this project-based role, you will be the frontline representative for our cashless payment infrastructure. Your primary mission is to ensure 100% terminal availability, providing essential technical guidance, orientation, and on-the-ground support to our merchants.

As part of a global leader in payment solutions, you will gain hands-on experience in fintech hardware maintenance and merchant relations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about delivering excellent technical service to enhance user experience.

Tanggung Jawab

  • Perform regular onsite visits to merchant locations to ensure terminal functionality and connectivity.
  • Provide technical troubleshooting and diagnostic support for cashless payment terminals.
  • Conduct onboarding orientations for new merchants regarding terminal operation and basic troubleshooting.
  • Maintain detailed logs of all site visits, technical issues encountered, and resolutions provided.
  • Coordinate with the central technical team to escalate complex hardware or software failures.
  • Ensure all terminals meet the required uptime benchmarks for seamless payment processing.
  • Proactively identify potential hardware risks and perform preventive maintenance.

Kualifikasi

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field.
  • At least 1 year of experience in technical support, field service, or IT maintenance roles.
  • Strong problem-solving skills with the ability to troubleshoot hardware/software issues under pressure.
  • Excellent communication and interpersonal skills for merchant-facing interactions.
  • Ability to work independently while traveling to various merchant sites within Baguio City.
  • Proficiency in basic network configuration and mobile device operation.
  • High level of integrity, punctuality, and professional appearance.

Keahlian yang Dibutuhkan

Technical Support Field Service Hardware Troubleshooting Payment Systems Customer Orientation IT Maintenance Merchant Support

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