Deskripsi Pekerjaan
Are you an energetic leader with a passion for the Food & Beverage industry? Huo Long Malatang Sdn Bhd, a rapidly expanding F&B powerhouse in Malaysia, is seeking a highly skilled Assistant Operation Manager (F&B – Multi-Outlet) to drive operational excellence and elevate customer experiences across our growing portfolio of outlets.
Based in the vibrant hub of Puchong, Selangor, this role offers a rewarding career path for a seasoned hospitality professional ready to make a tangible impact. You will act as the crucial bridge between central management and outlet teams, ensuring seamless execution of daily operations. Your strategic input will directly influence our expansion plans and bottom-line profitability while maintaining the highest standards of service quality.
In this dynamic position, you will oversee various facets of the business, including workflow optimization, inventory and cost control, staff training and development, and customer satisfaction initiatives. We are looking for a hands-on leader who can manage multiple priorities, foster strong teamwork, and drive continuous improvement.
Joining Huo Long Malatang means becoming part of a passionate family dedicated to bringing the best of Hot Pot Malatang to customers across Malaysia. If you are ready to bring your strategic mindset and operational expertise to a fast-paced, supportive environment, we want to hear from you.
Tanggung Jawab
- Oversee the day-to-day operations of multiple F&B outlets to ensure consistency in quality, service, and brand standards.
- Develop and implement operational policies and procedures to optimize workflow and efficiency across all locations.
- Monitor financial performance, including P&L statements, budgeting, and cost control measures (food cost, labor cost, operational expenses).
- Lead, mentor, and develop outlet managers and team members to foster a high-performance culture and reduce turnover.
- Ensure all outlets strictly comply with health, safety, sanitation, and HALAL regulations.
- Collaborate with the marketing team to execute promotions, seasonal menus, and initiatives to drive customer footfall and revenue.
- Manage inventory levels, supply chain logistics, and vendor relationships to maintain cost-effectiveness and prevent stockouts.
- Analyze customer feedback, operational data, and market trends to identify areas for improvement and implement strategic corrective actions.
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or management role managing multiple outlets.
- Strong understanding of P&L management, budgeting, and cost control principles within the F&B sector.
- Excellent leadership, communication, and interpersonal skills with the ability to inspire diverse teams.
- Proven ability to manage and motivate a diverse team across different locations and cultural backgrounds.
- Proficiency in POS systems, inventory management software, and the MS Office Suite.
- Demonstrated problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.