Deskripsi Pekerjaan
Join The Culvert Hotel Resort as an Assistant Operations Manager and become the backbone of our dynamic hospitality team. This pivotal role offers the opportunity to lead daily resort operations while driving exceptional guest experiences across all departments. We provide competitive compensation, structured professional development programs, and comprehensive wellness support to help you thrive in your career. Our resort culture emphasizes innovation, teamwork, and continuous improvement, making it the ideal environment for ambitious hospitality professionals seeking growth. As an integral part of our leadership team, you'll shape operational excellence while enjoying Kuching's vibrant tourism scene.
Tanggung Jawab
- Oversee daily resort operations including front desk, housekeeping, and guest services
- Coordinate cross-departmental workflows to ensure seamless service delivery
- Implement and maintain operational standards aligned with brand guidelines
- Train and mentor staff on service protocols and operational procedures
- Monitor inventory and resource allocation for optimal efficiency
- Address guest inquiries and resolve escalated issues promptly
- Prepare operational reports and contribute to continuous improvement initiatives
Kualifikasi
- Bachelor's degree in Hospitality Management or related field
- Minimum 2 years experience in hotel/resort operations
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills
- Proficiency in hotel management software systems
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays