Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence and island living? DoubleDragon Corporation is seeking a highly motivated and detail-oriented Assistant Operations Manager to join the team at Jinjiang Inn Boracay. This is an exceptional opportunity to play a pivotal role in maintaining the high standards of a globally recognized brand in one of the world's most iconic travel destinations.
As the Assistant Operations Manager, you will serve as the right hand to the General Manager, overseeing day-to-day hotel operations, ensuring guest satisfaction, and optimizing staff performance. You will be responsible for upholding our brand promise of quality, comfort, and service excellence. If you are a natural leader with a background in hotel management and a desire to grow your career within a dynamic property group, we want to hear from you.
Tanggung Jawab
- Assist the General Manager in the daily administration and operational oversight of the hotel.
- Lead and mentor front-of-house and housekeeping teams to ensure 5-star service standards.
- Monitor and analyze guest feedback to implement continuous improvement strategies.
- Oversee inventory management, procurement, and cost-control initiatives to maximize profitability.
- Ensure full compliance with safety, sanitation, and brand-wide operational policies.
- Manage duty rosters, staff scheduling, and performance appraisals for the operational team.
- Act as the primary point of contact for high-level guest inquiries and service recovery protocols.
Kualifikasi
- Bachelor’s degree in Hotel and Restaurant Management, Tourism, or a related business field.
- Minimum of 3-5 years of experience in hotel operations, with at least 2 years in a supervisory role.
- Strong understanding of front office systems, housekeeping standards, and F&B operations.
- Excellent communication skills in both English and Filipino.
- Ability to thrive in a fast-paced, high-pressure island environment.
- Proficiency in property management systems (PMS) and MS Office Suite.
- Willingness to reside and work in Boracay, Malay, Aklan.