Deskripsi Pekerjaan
Are you a dedicated hospitality professional looking for a leadership opportunity in a dynamic environment? Renaissance Hotels is seeking a highly motivated Assistant Outlet Manager to join our esteemed team in Kuala Lumpur. We are committed to creating environments where people can do their best work and thrive, offering a culture of inclusion and respect.
In this role, you will play a crucial part in the success of our outlet. You will work closely with the Outlet Manager to oversee daily operations, ensuring that every guest receives a memorable and personalized experience. From overseeing staff schedules to managing service standards, your leadership will directly impact our reputation for excellence. We are looking for someone who is not only detail-oriented but also passionate about mentoring a team to achieve their full potential.
As a member of the Renaissance Hotels family, you will benefit from industry-leading training programs, career development opportunities, and a vibrant workplace culture. If you are ready to take the next step in your career and lead a team that sets the standard for luxury hospitality, we invite you to apply.
Tanggung Jawab
- Assist in the daily operations and management of the outlet, ensuring smooth and efficient service delivery.
- Train, coach, and motivate staff to deliver exceptional guest experiences and maintain high service standards.
- Monitor inventory levels and manage waste control to maximize profitability while minimizing costs.
- Handle guest inquiries, complaints, and feedback professionally, escalating issues when necessary to ensure guest satisfaction.
- Ensure strict adherence to health, safety, and sanitation standards in compliance with company policies.
- Prepare and review reports, including sales and operational data, to support decision-making processes.
- Collaborate with the culinary team to plan menus and special events that align with the brand's luxury positioning.
Kualifikasi
- Minimum of 2-3 years of experience in a supervisory or managerial role within the hospitality industry.
- Relevant hospitality degree or diploma is preferred.
- Strong leadership and interpersonal skills with the ability to work well under pressure.
- Excellent communication skills in English and Bahasa Malaysia (Malay).
- Proficiency in hotel management software (e.g., Opera PMS) is a plus.
- Flexibility to work various shifts, including weekends and holidays.
- A passion for delivering high-quality service and a keen eye for detail.