Deskripsi Pekerjaan
Are you a passionate leader with a flair for hospitality? Golden Scoop, a proud partner of the iconic Baskin Robbins brand, is looking for a dynamic and service-oriented Assistant Outlet Manager to join our team in the North-East Region.
In this role, you will be the heartbeat of our outlet, working closely with the Outlet Manager to ensure seamless daily operations. You aren't just managing tasks; you are creating joyful experiences for every customer who walks through our doors. If you are a natural motivator who thrives in a fast-paced environment and takes pride in maintaining the highest standards of service and hygiene, we want to hear from you.
You will play a pivotal role in leading our frontline staff, optimizing operational workflows, and upholding the legendary Baskin Robbins values. This is a fantastic opportunity to grow your management career in a supportive, fun, and energetic environment where your contributions directly impact our success.
Tanggung Jawab
- Assist the Outlet Manager in overseeing daily store operations and workflow efficiency.
- Lead and motivate frontline staff to deliver exceptional customer service standards.
- Manage inventory levels, including stock ordering, tracking, and waste reduction.
- Ensure compliance with all food safety, hygiene, and workplace health and safety protocols.
- Handle daily cash reconciliation, banking, and administrative reporting accurately.
- Resolve customer feedback and inquiries promptly to maintain high satisfaction levels.
- Train and mentor new team members on brand standards and operational procedures.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent professional certification.
- At least 1-2 years of supervisory experience in F&B, hospitality, or retail environments.
- Strong leadership skills with the ability to manage and delegate tasks effectively.
- Excellent communication and interpersonal skills to engage with diverse customers and staff.
- Proficiency in basic computer systems, POS software, and MS Office.
- Able to work rotating shifts, including weekends and public holidays.
- Highly motivated, reliable, and able to thrive under pressure in a fast-paced setting.