Deskripsi Pekerjaan
Join SMRT Trains as an Assistant Station Manager and become a key player in ensuring seamless operations along the Circle Line. This dynamic role offers the opportunity to lead frontline teams, enhance passenger experiences, and maintain the highest standards of safety and efficiency. You'll work in a fast-paced environment where your leadership directly impacts daily service delivery and customer satisfaction.
As an integral part of our station management team, you'll collaborate with cross-functional departments to address operational challenges, implement service improvements, and drive staff development initiatives. The position requires a proactive approach to problem-solving and a commitment to excellence in public transport operations.
SMRT Trains offers a rewarding career path with opportunities for professional growth and advancement. If you're passionate about delivering exceptional service and thrive in leadership roles, we invite you to contribute to our mission of providing safe, reliable, and customer-centric rail services.
Tanggung Jawab
- Oversee daily station operations to ensure efficient service delivery and passenger flow
- Manage and mentor station staff, including scheduling, performance reviews, and training
- Handle customer inquiries, resolve complaints, and implement service recovery protocols
- Monitor station safety, security, and compliance with regulatory requirements
- Coordinate emergency response procedures and incident management
- Prepare operational reports and performance metrics for continuous improvement
- Collaborate with maintenance teams to ensure station infrastructure readiness
Kualifikasi
- Diploma or Degree in Business Administration, Transport Management, or related field
- Minimum 2 years of supervisory experience in customer service or operations
- Strong leadership and team management capabilities
- Excellent communication and conflict resolution skills
- Ability to work under pressure and make sound decisions during emergencies
- Proficiency in MS Office and station management systems
- Valid first aid certification (advantageous)