Deskripsi Pekerjaan
Are you a natural leader with a passion for delivering exceptional customer experiences? Adecco is currently seeking a dynamic and motivated Assistant Team Lead to join our high-performing customer service team in the Central Region. This is an exciting opportunity to showcase your leadership skills while working in a fast-paced, people-centric environment.
As an Assistant Team Lead, you will act as the bridge between management and the frontline staff. You will be responsible for ensuring that operational targets are met, quality standards are upheld, and every team member feels supported. If you thrive on interaction, enjoy solving problems, and take pride in fostering a positive culture, we want to hear from you!
We offer a competitive salary package, performance bonuses, and comprehensive benefits designed to support your professional growth. If you are ready to elevate your career in the customer service or hospitality sector, apply today to become a part of our esteemed team.
Tanggung Jawab
- Support the Team Lead in daily operations to ensure service level agreements (SLAs) are met.
- Monitor and coach frontline customer service agents to ensure high-quality service delivery.
- Handle escalated customer complaints or complex queries with professionalism and empathy.
- Prepare accurate daily and weekly performance reports for management review.
- Facilitate effective communication and information flow within the team.
- Assist in the onboarding and training of new team members to ensure operational readiness.
- Maintain a positive, inclusive, and highly motivated team culture.
Kualifikasi
- Minimum of 1-2 years of experience in a customer service, hospitality, or call center environment.
- Prior experience in a supervisory or team lead capacity is highly advantageous.
- Strong interpersonal skills with an ability to communicate effectively at all levels.
- Proficiency in CRM software and Microsoft Office Suite (Excel/Word).
- Strong problem-solving abilities and a solution-oriented mindset.
- Ability to work well under pressure in a fast-paced environment.
- Commitment to providing excellent service and maintaining operational excellence.