Deskripsi Pekerjaan
Principal Global Services Philippines is seeking an Associate - Customer Care to join our dynamic team in Taguig City. In this role, you will be responsible for delivering outstanding customer service to our clients, ensuring their needs are met with efficiency and empathy. You will work closely with team members to resolve complex issues, maintain accurate records, and contribute to a positive customer experience.
At Principal, we value integrity, collaboration, and accountability. We offer a supportive work environment where you can grow your skills and advance your career. As a Customer Care Associate, you will receive comprehensive training and have access to resources that enable you to succeed.
We are looking for candidates with excellent communication skills, problem-solving abilities, and a strong customer service orientation. Previous experience in a call centre or customer service role is preferred. If you are ready to take the next step in your career and make a difference, apply now.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues by identifying problems and providing appropriate solutions.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet performance metrics and quality standards.
- Assist in identifying areas for improvement in customer service processes.
Kualifikasi
- Bachelor's degree in any field, preferably related to business or communication.
- At least 1-2 years of experience in customer service or call centre environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proficient in using computer applications and CRM systems.
- Willing to work in shifting schedules, including weekends and holidays.
- Must be located in or willing to relocate to Taguig City.