Deskripsi Pekerjaan
SoftwareONE is a leading global provider of software and cloud solutions, and we are looking for an Associate Delivery Customer Success professional to join our team in Makati City. This role is essential to our customer delivery operations, serving as the central liaison between account managers, customers, and internal teams to ensure seamless service delivery and exceptional customer experiences.
Your primary responsibility will be to manage day-to-day delivery operations, handle customer inquiries, coordinate with technical teams, and proactively identify areas for improvement. Your efforts will directly impact customer satisfaction, retention, and growth. We are seeking a detail-oriented, highly organized individual who is passionate about delivering results and building lasting relationships.
At SoftwareONE, we value innovation, collaboration, and professional development. We offer a supportive work environment, competitive compensation, and opportunities for career advancement. If you are ready to take on a challenging role where you can make a real difference, apply now and become part of a company that empowers its employees to succeed.
Tanggung Jawab
- Serve as the primary point of contact for assigned account managers and customers, managing daily delivery operations.
- Coordinate with internal teams to ensure timely and accurate service delivery.
- Monitor customer satisfaction metrics and implement corrective actions to maintain high levels of satisfaction.
- Handle escalations and resolve issues promptly to strengthen customer relationships.
- Conduct regular check-ins with customers to review performance, gather feedback, and identify growth opportunities.
- Maintain detailed records of interactions, transactions, and feedback in CRM systems.
- Collaborate with account managers to align delivery strategies with client goals.
- Generate reports on delivery performance and provide actionable insights for continuous improvement.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service, account management, or delivery operations.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and the MS Office Suite.
- Strong problem-solving skills and attention to detail.
- Experience in IT or software services is a distinct advantage.