Deskripsi Pekerjaan
Are you a detail-oriented professional passionate about driving digital excellence in a dynamic environment? Private Advertiser is seeking a highly motivated and analytical Associate, Digital Operations & Transformation to join our growing team in the heart of Kuala Lumpur. This is a unique opportunity to be at the forefront of digital innovation, directly supporting key strategic initiatives that shape the future of our operations and customer experience.
In this pivotal role, you will collaborate extensively across departments including IT, Finance, and Marketing to streamline business processes, spearhead system enhancement projects using Agile methodologies, and support the execution of the overall digital transformation roadmap. You will work closely with senior stakeholders to identify opportunities for efficiency gains, leverage cutting-edge technology to solve complex business challenges, and contribute directly to the optimization of our digital ecosystem.
Your day-to-day responsibilities will include evaluating current workflows, documenting requirements for new system features, managing vendor relationships for various digital tools, and coordinating user acceptance testing (UAT). You will play a key role in data analysis and reporting, ensuring that our digital initiatives are data-driven and aligned with business objectives. Change management and user training will also be key components of your role, ensuring smooth adoption of new systems and processes across the organization.
We are looking for a proactive changemaker who thrives in a fast-paced, collaborative environment. You possess strong analytical, problem-solving, and project management skills, coupled with a genuine interest in leveraging technology for operational excellence. If you are ready to make a tangible impact, develop a versatile skill set in digital operations, and grow your career within a forward-thinking organization that values innovation and continuous learning, we want to hear from you. Apply today to join Private Advertiser on its exciting transformation journey.
Tanggung Jawab
- Support the planning, execution, and monitoring of digital transformation projects, ensuring timely delivery and alignment with strategic objectives.
- Analyze existing business processes across various departments to identify bottlenecks, inefficiencies, and opportunities for digital enhancement and automation.
- Assist in the gathering and documentation of business requirements for system upgrades, new technology implementations, and process re-engineering initiatives.
- Coordinate with cross-functional teams (IT, Operations, Finance, Marketing) to facilitate seamless integration and adoption of digital solutions.
- Manage User Acceptance Testing (UAT) cycles, track defects, and coordinate with developers/Vendors to ensure solutions meet quality standards.
- Prepare regular reports, dashboards, and presentations on project status, key performance indicators (KPIs), and ROI of digital initiatives for management review.
- Act as a change agent by developing training materials, conducting workshops, and supporting end-users during the rollout of new digital tools and processes.
- Stay abreast of industry best practices, emerging technologies, and market trends to recommend innovative solutions for continuous improvement.
Kualifikasi
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Engineering, or a related field.
- 1-3 years of experience in digital operations, business process improvement, project management, or a similar role within a corporate or consulting environment.
- Strong analytical and problem-solving skills with the ability to translate complex business needs into clear technical requirements.
- Excellent project management skills, with familiarity in Agile/Scrum methodologies and tools (e.g., JIRA, Trello, Asana).
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau/Power BI) and an understanding of APIs, cloud platforms, and enterprise systems (e.g., ERP, CRM).
- Outstanding verbal and written communication skills in English, with the ability to engage and influence stakeholders at all levels.
- Highly detail-oriented, organized, and capable of managing multiple priorities in a fast-paced, deadline-driven environment.
- A proactive, can-do attitude with a passion for digital innovation and continuous learning.