Deskripsi Pekerjaan
Are you ready to take the lead in transforming customer experiences? Sagility, a global leader in business process outsourcing, is seeking an accomplished Associate Director – Engagement Services to join our dynamic team in Quezon City. In this senior leadership role, you will partner with key stakeholders to drive customer experience innovation, solutioning, and delivery, creating scalable BPO solutions that deliver real business impact.
As the Associate Director, you will be at the forefront of client engagement, shaping strategic relationships and ensuring that our services not only meet but exceed expectations. You will lead a team of high-performing professionals, develop cutting-edge service strategies, and champion continuous improvement across all touchpoints. Your ability to blend strategic vision with operational excellence will be critical in delivering measurable outcomes for our clients.
Sagility is committed to fostering a culture of innovation, collaboration, and growth. We offer a vibrant work environment in the heart of Metro Manila, competitive compensation, and opportunities to advance your career while making a tangible difference. If you are a seasoned leader with a passion for CX and a drive to build scalable solutions, we invite you to explore this exciting opportunity.
Tanggung Jawab
- Partner with leadership to drive customer experience innovation and solutioning.
- Oversee end-to-end delivery of scalable BPO solutions that generate measurable business impact.
- Manage and strengthen client relationships, serving as a trusted strategic advisor.
- Develop and implement service strategies aligned with client objectives and industry best practices.
- Lead cross-functional teams to ensure project milestones and performance targets are achieved.
- Monitor market trends and emerging technologies to continuously innovate service offerings.
- Ensure operational excellence, compliance, and continuous improvement across engagement processes.
- Mentor and develop team members to build a pipeline of future leaders.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (Master’s degree preferred).
- At least 8 years of progressive experience in engagement services, client management, or BPO operations.
- Proven track record of driving customer experience innovation and delivering large-scale solutions.
- Strong leadership and team management skills, with experience leading diverse teams.
- Excellent communication, negotiation, and presentation abilities.
- In-depth understanding of the BPO industry, including operational metrics and best practices.
- Strategic mindset with the ability to translate high-level goals into actionable plans.
- Experience working in a fast-paced, client-centric environment with multiple stakeholders.