Deskripsi Pekerjaan
Join WPG Holdings as a Service Support Officer and become a vital part of our customer-centric team! This dynamic role offers the opportunity to directly impact our sales success by providing exceptional administrative and operational support. You'll work closely with our sales force to ensure seamless documentation processes, coordinate client communications, and maintain efficient workflows that drive revenue growth. In this position, you'll develop valuable skills in customer relationship management, sales operations, and process optimization within a fast-paced environment. WPG Holdings fosters a collaborative culture where your contributions are recognized, and professional development is prioritized. If you're detail-oriented, thrive in team settings, and are passionate about enabling sales excellence, this role offers a rewarding career path with growth opportunities.
Tanggung Jawab
- Support sales team in achieving monthly and quarterly targets through efficient documentation processing
- Manage and maintain accurate sales records, contracts, and client correspondence
- Coordinate cross-departmental communication to ensure smooth sales operations
- Assist in preparing sales proposals, reports, and presentation materials
- Handle customer inquiries and provide timely resolution to service issues
- Monitor sales performance metrics and identify process improvement opportunities
- Collaborate with marketing and finance teams on sales campaigns and budget tracking
Kualifikasi
- Diploma or degree in Business Administration, Marketing, or related field preferred
- Minimum 1-2 years experience in customer service or administrative support role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills in English and Bahasa Malaysia
- Strong organizational abilities with attention to detail
- Ability to multitask and prioritize in fast-paced environment
- Proven problem-solving and conflict resolution skills
- Knowledge of CRM systems is advantageous