Deskripsi Pekerjaan
Are you ready to reinvent your world? Wipro, a global leader in end-to-end digital transformation, is building a modern team in Cebu. We are seeking dedicated and passionate individuals to join us as Associate L1 in our Customer Service division.
This is your opportunity to be part of a bold, forward-thinking company that values innovation, learning, and career growth. As an Associate L1, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and care. Wipro invests heavily in your development, offering comprehensive training programs, mentorship, and clear career progression paths.
Join a team that collaborates, supports each other, and strives for excellence in every interaction. At Wipro, we don't just offer jobs; we offer careers where you can make a real impact. Whether you are a fresh graduate looking for your first opportunity or an experienced professional seeking a new challenge, Wipro provides the platform to succeed.
Ready to transform your career? Take the next step in your professional journey with Wipro. Apply now and be part of something bigger.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies to customers.
- Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate department when necessary.
- Document all customer interactions and transactions accurately in the company CRM system.
- Adhere to quality assurance guidelines and performance metrics to ensure high levels of customer satisfaction.
- Continuously update personal knowledge of product offerings and procedures through training and self-study.
- Collaborate with team members to improve processes and enhance the overall customer experience.
Kualifikasi
- At least a High School Diploma or Senior High School Graduate (College degree is an advantage but not required).
- Excellent verbal and written communication skills in English.
- Ability to navigate computer systems and learn new software quickly (CRM experience is a plus).
- Strong problem-solving skills and a customer-centric attitude.
- Ability to work in a fast-paced environment and adapt to changing processes.
- Must be willing to work on shifting schedules, including nights, weekends, and holidays.
- Previous experience in a Customer Service or Call Center environment is preferred but not required.
- Must be residing in or willing to relocate to Cebu.