Deskripsi Pekerjaan
Reinvent your world with Wipro! We're building a modern digital transformation partner with bold ambitions, and we're seeking passionate individuals to join our mission. As an Associate L1 in our Customer Service team, you'll be at the forefront of delivering exceptional client experiences while driving innovation in customer support. This role offers a dynamic environment where your problem-solving skills directly impact customer satisfaction and business growth. Join a global leader committed to empowering talent through continuous learning and career development opportunities.
You'll collaborate with cross-functional teams to resolve complex inquiries, optimize service processes, and contribute to our digital-first approach. Wipro invests in comprehensive training programs to ensure you master industry-leading tools and methodologies. Whether you're starting your career or seeking new challenges, this position provides a platform to develop transferable skills while making meaningful contributions to our clients' success.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency while adhering to service level agreements
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex technical escalations
- Identify process improvement opportunities and contribute to service enhancement initiatives
- Meet performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training to maintain product knowledge and service excellence
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service experience in BPO/tech industry
- Excellent command of written and spoken English
- Strong problem-solving and multitasking abilities
- Proficiency in Windows OS and basic Microsoft Office applications
- Ability to work flexible schedules including weekends and holidays
- Customer-focused mindset with ability to remain calm under pressure