Deskripsi Pekerjaan
ConnectOS is a leading managed services and recruitment company based in the Philippines, partnering with clients globally to deliver exceptional talent solutions. We are currently seeking an analytically minded Associate Loyalty Consultant to join our AU Loyalty Services team. This role is specifically designed for a work-from-home setup, offering flexibility and the opportunity to work with international clients from the comfort of your home.
In this position, you will play a key role in analyzing customer loyalty data, tracking program performance, and providing actionable insights to optimize loyalty strategies. You will support the team in delivering high-quality consulting services to Australian clients, contributing to their continued growth and success. If you have a strong analytical background and a keen interest in customer loyalty and engagement, this is the perfect opportunity to advance your career.
We offer a collaborative and supportive remote work environment, competitive compensation, and opportunities for professional development. Join us and become part of a dynamic team that values innovation and excellence.
Tanggung Jawab
- Analyze customer data to identify trends and opportunities within loyalty programs.
- Develop and maintain dashboards and reports to track program performance.
- Assist in designing loyalty strategies and initiatives to enhance customer retention.
- Collaborate with cross-functional teams to implement program changes.
- Provide insights and recommendations based on data analysis to senior consultants and clients.
- Monitor and evaluate campaign effectiveness, optimizing for improved ROI.
- Support client communications and presentations with data-driven findings.
- Stay updated with industry best practices in loyalty marketing and analytics.
Kualifikasi
- Bachelor’s degree in Marketing, Business, Statistics, Economics, or related field.
- Proven experience in analytics, consulting, or loyalty programs (1-3 years).
- Proficiency in data analysis tools (Excel, SQL, Python, or similar).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks in a remote environment.
- Preferably with experience in AU or international client servicing.
- Knowledge of loyalty program metrics and KPIs.