Deskripsi Pekerjaan
Are you looking to launch your career in the fast-paced world of travel technology? Amadeus Marketing Phils, Inc. is seeking a passionate and analytical Associate Technical Support Engineer to join our Kuala Lumpur team. In this role, you will be the frontline hero for our airport systems, ensuring that travel operations run smoothly for clients worldwide.
We believe in nurturing talent. You will receive comprehensive training and ongoing mentorship from industry experts, allowing you to master complex IT ecosystems while solving real-world technical challenges. If you are a problem-solver with a strong interest in infrastructure, network troubleshooting, and customer advocacy, this is the perfect stepping stone to grow your technical support career.
As part of a global market leader, you will gain exposure to enterprise-level software and mission-critical systems. If you are eager to learn, adaptable, and ready to make a significant impact, we invite you to apply today.
Tanggung Jawab
- Provide first-line technical support for mission-critical airport operational systems and applications.
- Troubleshoot, diagnose, and resolve technical incidents reported by airport personnel and external stakeholders.
- Monitor system performance and escalate complex issues to senior engineering teams with detailed documentation.
- Participate in structured training programs to develop deep expertise in Amadeus-proprietary technologies.
- Collaborate with cross-functional teams to ensure high availability and reliability of technical solutions.
- Maintain clear and professional communication with clients throughout the incident management lifecycle.
- Document technical workflows, knowledge base articles, and common resolution steps for continuous improvement.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
- Fresh graduates are highly encouraged to apply; 0-2 years of experience in IT support is a plus.
- Strong analytical and logical reasoning skills with a keen eye for troubleshooting.
- Basic understanding of networking concepts (TCP/IP, DNS, LAN/WAN) and Windows/Linux environments.
- Excellent verbal and written communication skills in English.
- Ability to work in a rotating shift environment to support global time zones.
- Demonstrated passion for technology and a proactive approach to learning new software.