Deskripsi Pekerjaan
PERSOL, a premier workforce solutions provider with a strong presence in Asia, is looking for a strategic and results-oriented individual to join our team as an Assistant Vice President (AVP) for Customer Lifetime Management. This is a 6-month contract position based in the iconic Raffles Place, the heart of Singapore's financial hub. In this influential role, you will be entrusted with developing and executing robust customer lifecycle strategies that aim to maximize customer lifetime value, enhance retention rates, and drive substantial revenue growth. You will leverage data analytics to gain deep insights into customer behavior, enabling you to identify lucrative opportunities for upselling, cross-selling, and personalized engagement. Working closely with cross-functional teams including sales, marketing, and product, you will design and implement targeted campaigns that resonate with our diverse customer base. Key responsibilities include leading customer segmentation initiatives, monitoring key performance indicators (KPIs), and driving continuous improvement in customer experience. The ideal candidate will have a proven track record in sales and customer management, exceptional analytical skills, and the ability to thrive in a fast-paced environment. This role is perfect for a seasoned professional looking to make a tangible impact. If you are passionate about customer success and ready for a new challenge, we encourage you to apply. Join PERSOL and be part of a dynamic team that values innovation and excellence.
Tanggung Jawab
- Develop and implement comprehensive customer lifecycle management strategies to maximize retention and lifetime value.
- Analyze customer data and behavioral insights to identify opportunities for upselling and cross-selling.
- Collaborate with marketing and sales teams to design and execute targeted campaigns.
- Manage customer segmentation and personalization initiatives to enhance customer experiences.
- Monitor and report on KPIs related to customer loyalty, retention, and revenue.
- Lead customer feedback programs and drive continuous improvement in customer services.
- Coordinate with cross-functional teams to ensure alignment of customer lifecycle strategies.
- Stay current with industry trends and best practices in customer lifetime management.
Kualifikasi
- Minimum of 5 years of experience in customer lifecycle management, sales, or related field.
- Bachelor's degree in Business, Marketing, or equivalent qualification.
- Proven ability to develop and implement successful customer retention strategies.
- Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or CRM platforms.
- Excellent communication, presentation, and stakeholder management skills.
- Experience working in a fast-paced corporate environment, preferred in financial services or recruitment.
- Ability to work independently and manage multiple priorities effectively.
- Demonstrated leadership experience with managing teams or projects.