Deskripsi Pekerjaan
Join TTEC as an AWS Support Engineer and become a critical guardian of our Amazon Connect-based contact center infrastructure. In this pivotal role, you'll ensure the stability, availability, and peak performance of cloud platforms that serve thousands of customers daily. You'll troubleshoot complex technical challenges, optimize system architectures, and implement proactive monitoring solutions to prevent disruptions. Your expertise will directly impact customer experience and operational efficiency, making you an indispensable part of our global digital transformation journey. Collaborate with cross-functional teams to resolve incidents, document solutions, and drive continuous improvement in cloud services. This is your opportunity to master AWS technologies while making tangible contributions to mission-critical systems.
Tanggung Jawab
- Monitor, maintain, and optimize Amazon Connect and related AWS services (EC2, S3, Lambda, IAM)
- Diagnose and resolve complex infrastructure issues to ensure 99.9% uptime
- Implement automated monitoring tools for performance metrics and anomaly detection
- Create and maintain technical documentation for processes and solutions
- Collaborate with development teams on infrastructure-as-code implementations
- Manage incident response during critical outages with SLA-driven timelines
- Conduct regular security audits and compliance assessments
- Participate in on-call rotation for 24/7 support coverage
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 2+ years of experience with AWS services and cloud infrastructure
- Proficiency in Amazon Connect and contact center technologies
- Strong troubleshooting skills in Linux/Windows environments
- Familiarity with CI/CD pipelines and DevOps practices
- AWS Certified Solutions Architect or DevOps Engineer preferred
- Excellent written and verbal communication skills
- Ability to work collaboratively in fast-paced global teams