Deskripsi Pekerjaan
Are you a finance-driven professional with a knack for B2B relationship management? EXL Services is looking for a dedicated B2B Collections Specialist to join our high-performing team in Alabang. As an ambassador of our world-class support operations, you will play a critical role in managing accounts receivable, ensuring timely payments, and maintaining positive business relationships.
In this role, you will act as the primary point of contact for our business partners, handling complex collection scenarios with professionalism and efficiency. We are seeking individuals who not only have technical expertise in accounts receivable but also possess the communication skills to negotiate effectively while upholding our brand's reputation for exceptional service.
Join a global leader where your financial acumen is valued, and your career growth is a priority. Apply today to secure a competitive package of up to ₱42,000 per month.
Tanggung Jawab
- Manage high-volume B2B accounts receivable portfolios and ensure timely payments.
- Conduct proactive outbound calls and email correspondence to resolve overdue balances.
- Analyze aging reports to identify delinquent accounts and implement strategic collection actions.
- Negotiate payment plans and settlements with business clients while maintaining professional rapport.
- Document all collection activities and account status updates accurately in the CRM/ERP system.
- Collaborate with internal departments to resolve billing discrepancies or invoicing disputes.
- Perform account reconciliations and verify payment details against client ledgers.
Kualifikasi
- Proven professional experience in B2B collections and Accounts Receivable (AR).
- Strong command of English, both verbal and written, for effective professional communication.
- Ability to navigate complex financial data and billing systems with high attention to detail.
- Excellent negotiation, conflict resolution, and problem-solving skills.
- Proficiency in MS Excel and accounting software/ERP systems.
- Strong organizational skills with the ability to meet monthly collection targets.
- Previous experience in a BPO or shared services environment is a distinct advantage.