Deskripsi Pekerjaan
Are you a seasoned financial services professional with a passion for leadership and operational excellence? CGI is seeking a dynamic Back Office Team Lead to join our growing team in Taguig City. In this pivotal role, you will provide strategic guidance to a high-performing team tasked with supporting complex high-net-worth investment accounts and sophisticated asset management portfolios.
You will act as the bridge between operational workflows and client satisfaction, ensuring that all financial back-office processes are executed with precision, compliance, and efficiency. The ideal candidate will possess a deep understanding of investment operations and a proven ability to mentor staff in a fast-paced environment. Join CGI and take the next step in your career by driving excellence in a global financial services setting.
Tanggung Jawab
- Supervise and mentor a team of back-office specialists, providing regular feedback and performance coaching.
- Oversee daily operational workflows related to high-net-worth investment accounts and asset management.
- Ensure 100% compliance with financial regulations and internal security protocols.
- Collaborate with cross-functional stakeholders to resolve escalated account issues and improve process efficiency.
- Conduct quality assurance audits to maintain high standards of data accuracy and documentation.
- Manage capacity planning and resource allocation to ensure service level agreements (SLAs) are consistently met.
- Drive continuous improvement initiatives to streamline back-office operations and reduce manual errors.
Kualifikasi
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 3-5 years of experience in financial services, specifically within back-office operations or investment administration.
- At least 1-2 years of proven leadership or supervisory experience in a BPO or financial services environment.
- Strong technical proficiency in investment platforms and MS Office Suite (especially Excel).
- Deep understanding of asset management, trade settlement, and account documentation.
- Excellent communication skills with the ability to influence and manage stakeholder expectations.
- Strong analytical and problem-solving mindset with a keen eye for detail.